Archive for the ‘Printer Support’ Category

Best Contact Information on Lexmark.com and Phone Numbers to Use to Reach Customer Support for Lexmark Printers

Monday, February 8th, 2010

Are you an avid fan of Lexmark printers and other Lexmark products? Well, if you are, then there must have been instances when you encountered some problems with your goods. These are often technical problems that may arise with improper usage of these products. You can troubleshoot some of these problems by yourself but at times you also need customer service support to dispose the concern properly.

You don’t have to worry when problems with your Lexmark printers arise. All you need to do is jot down some important contact information from the company. The good thing is, you may call the company for support even if you are not from the US.

Best contact information and phone numbers for Lexmark products

You may call Lexmark depending on the problem you are encountering. You will find these numbers below together with corporate headquarters’ contact information:

1.   Technical problem is the number one reason behind why you will call Lexmark for customer support. This may arise if you want to solve your printing problems quickly and efficiently. You may always use the online technical support from the company as this is available 24 hours a day, seven days a week. If you want, you may call:

Phone: 1-800-lexmark or 1-800-(539-6275)
Lines are open from Monday to Friday 8am to 12am ET.

2.   You can also use some Lexmark hotline numbers for inquiries regarding part purchases. Simply call 1-800-553-9727 or 1-800-254-4880. Other than these numbers, Lexmark also listed authorized distributors for their master parts. Some companies you may contact are Computer Exchange, Depot America and Market Point.

3.   For all the rest of your Lexmark concerns, it is best to call the corporate headquarters in various regions.

International & USA

Lexmark International, Inc.

740 W. New Circle Road

Lexington, Kentucky 40550

Phone: +1-859-232-2000

Canada

Lexmark International, Inc.

740 W. New Circle Road

Lexington, Kentucky 40550

Phone: +1-859-232-2000

Asia Pacific

Lexmark International (Singapore) Pte Ltd

238A Thomson Road #13-01

Novena Square Tower A

Singapore 307684|

Phone:  +65 6467 9898

Latin America

Executive Tower Suite 700

804 Douglas Road

Coral Gables, Florida 33134

Phone: +1 (305) 447-2200

Europe, Middle East and Africa

2200 Lexmark International Technology S.A.

Case Postale 508

CH – 1215 Geneva 15 (Switzerland)

Tel: +41 (22) 710 70 50

4.   Due to the many calls and emails received by Lexmark, the company provides another trunk line especially made for people from the media. The phone number is 1-859-232-2221

Other reasons to use these contact information on Lexmark.com

Aside from problems on technical support, there are yet other issues behind why you should use the contact information enumerated above. You may want to know more about the warranties attached to your Lexmark printers. You may also want to upgrade your warranty.

You may also locate a service provider in case your printers need repair. There are drop down menus that can help you with this particular inquiry. You simply have to provide your Zip Code then select from among the Lexmark printers listed on http://www1.lexmark.com/content/en_us/technical_support/find_service_provider.shtml.  After that, press the word ‘GO’ and several service providers will be listed on the next page.

Best Contact Information on BrotherUSA.com and Phone Numbers to Use to Reach Customer Support for Brother Printers

Monday, February 8th, 2010

Brother USA is a company offering diversified products to its clientele. Aside from Brother printers, the company offers fax machines, typewriters, whiteboards and laminators to its consumers. For every problem with a specific type of product from the company, you may be required to contact a variety of numbers as well.

Basically, you can locate dealers and resellers of Brother products all throughout the US. These ones can handle any type of Brother product that is in and out of warranty from the company. Brother repairs or in-store repairs may be recommended for the product. In order to avail of this type of service, you have to select from a dropdown list of product groups offered by the company. Then, you should select the product model and indicate the Zip code of the area you are residing in. Then, the company will list authorized service centers near your area.

Best contact information and phone numbers for Brother products

Below is a list of contact information and phone numbers you may call depending on the type of Brother product you own:

1.   For General Inquiries

Brother International Corporate Headquarters
100 Somerset Corporate Blvd.
Bridgewater, NJ 08807-0911
Phone: 1-908-704-1700

Fax: 1-908-704-8235

2.   For problems on Brother printers, fax machines, home sewing and embroidery, laminators, Stampcreator Pro, typewriters and whiteboards:

7777 North Brother Blvd.
Bartlett, Tennessee 38133
Phone: 1-877-BROTHER or 877-276-8437

Fax: 901-379-1215

This is open Monday to Friday from 9am to 8pm Eastern Time

3.   For problems on garment printers and industrial embroidery and sewing equipment from the company:

7777 North Brother Blvd.
Bartlett, Tennessee 38133
Phone: 1-877-427-6843

Fax: 901-379-1281

4.   For mobile products

Phone: 1-800-543-6144

Email: info@brother.com

You can also use this email address for concerns on the company’s labeling systems

5.   For Smart E-Viewer

100 Somerset Corporate Boulevard
Bridgewater, New Jersey 08807-0911
Phone: 800-276-7746
Fax: 908-704-8235

Other ways to contact Brother

Aside from referring to the above-mentioned contact information, you may also use other ways to contact the company.

1.   Product registration. This will allow you to update your account information as well as change your contact preferences. You simply have to provide your email address and your password.

2.   Brother Knowledgebase. Click on this link, and you will be asked if you need help on some items. You can ask questions regarding warranty information, toner and ink cartridge disposal and wireless setup through this page.

3.   Email Support. In here, you are required to create an account with the company. Select the topic that is in line with your inquiry then select a product category and product model. Then, you will be led to the FAQs page of the site or you can ask your concern via email if you won’t find answers via the FAQ.

It is easy to get support from Brother USA. You just have to click your mouse a few times and provide the necessary information the company is requesting from you. They also provide support for software downloads.

Best Contact Information on Dell.com and Phone Numbers to Use to Reach Customer Support for Dell Printers

Monday, February 8th, 2010

Dell printers are some of the best printers out in the market today. But just like any hardware, you may encounter some problems using this equipment. This situation is true for first-time buyers as well as for those of you who have already been using the product for some time now.

For problems with Dell printers, the first thing that you will do is open the company’s website. You can go directly to the “Contact Us” page of the company. On this page, you will see several options on how to fix or troubleshoot printing problems.

Tips offered by Dell.com for Dell printers

Before going to the contact information for Dell problems, here are some of the ways by which you may contact the company for help on your products:

1.   Use its community forum. There are people out there who may have encountered the same problem you have now. You can use Dell’s forum to raise your questions. You can use the forum to search for problems similar to yours.

2.   Get technical support through online chat. A customer support representative from the company is willing to extend a hand.

3.   You may also call them when needed. Make sure you’re ready with your express code and your service tag before you call the company for help.

4.   Sending an email message is recommended if you’re having minor problems with your Dell printers. Expect an answer within one business day.

Best contact information and phone numbers on Dell.com

Dell is open for support to all its customers worldwide. Here is a list of the best contact information from Dell.com:

1.   If you are from Canada or US

Phone Number: 800-285-1653

If you are from other countries

Phone number: 512-728-7424

There are call centers that may answer your calls depending on where you are from. The call center agents will diagnose the problems regarding your Dell printers. He can arrange for a repair when necessary. He does this by calling the Dell call center nearest your area.

2.   For US consumers

Phone number: 1-800-285-1653

This line is available 24 hours a day, seven days a week.

3.   For concerns on other Dell products

Premium Service Phone Support

Phone Number: 1-866-934-3355

You can use this number for speeding up and to configure your Dell PC.

If you have questions with other Non-Dell products, you may also call the company for help. You can use this section for software support. The site listed contact information for PC accessories, security software, operating systems, networking and gaming. Simply click the mouse over the name of the product you are encountering problems with.

Best Contact Information on HP.com and Phone Numbers to Use to Reach Customer Support for HP Printers

Sunday, February 7th, 2010

What is the first thing that comes to mind when your HP printers are not working? You will certainly look for ways to contact the company. You may locate some numbers through your printer’s manual or you may browse HP.com instead.

There are actually many ways on how you can contact Hewlett Packard. You can interact with HP online and chat with its support technician after your purchase. You may also e-mail the company for questions before you buy their products or for technical support after your purchase. The e-mail address can also be used if you have other questions or feedback. There are also US phone numbers for any of your concerns regarding HP printers.

Best contact information on HP.com

Here is a list of contact information that you may consider when you have concerns regarding your HP product:

1.  Hewlett Packard Company (Hewlett-Packard Headquarters)

3000 Hanover Street
Palo Alto, CA 94304-1185 USA

Fax: (650) 857-5518

This is open from Monday to Friday, between 8am to 5pm Pacific Time.

2.   Hewlett Packard USA

20555 SH 249
Houston, TX 77070
USA

Fax: (281) 514-1740

This is also open from Monday to Friday from 7am to 6pm Central Time.

3.   Hewlett  Packard Regional Headquarters

  • Asia Pacific

Hewlett-Packard Asia Pacific

450 Alexandra Road

Singapore 119960

Tel: + 65 6275-3888

Fax: + 65 6275-6839

  • Hewlett-Packard EMEA

150 Route du Nant d’Avril

Meyrin

Geneva

Switzerland 1217

Tel: + 41 22 780-8111

Fax: + 41 22 780-8542

    • Latin America

      Hewlett-Packard Latin America

      Waterford Building, Suite 950

      5200 Blue Lagoon Drive

      Miami, FL 33126

      USA

      Tel: +1 305 267-4220

      4.   Hewlett Packard Subsidiary Headquarters for US

      Hewlett Packard Company

      11445West Compaq Center Drive Houston

      Texas

      USA 77070

      Tel: + 1 281 370-0670

      Fax: + 1 281 514-1740

      Best phone numbers to use for customer support for HP printers

      You can always call Hewlett Packard for your printer problems. Here are some phone numbers that you may use.

      1.   For HP and Compaq products for the home

      Phone Number: 800-HP Invent or 800-47-4698368

      This is open 24 hours a day and seven days a week for almost all HP and Compaq products.

      For Customers using TTY

      Phone Number: 877-656 -7058

      This phone line is open only from Mondays to Fridays 6am to 3pm Pacific Time. It is not open during holidays.

      2.   HP Technical Support for Standard Warranty

      Phone Number: 800-474-6836

      3.   HP Technical Support for Out-of-Warranty Products

      Phone Number: 866-234-1377

      Use this phone number to contact HP for diagnosis, troubleshooting and other general concerns you have for your HP printers. You can call this number for repair options as well.

      Most Common Printing Problems for Your Pitney Bowes Postage Meter Printers

      Sunday, February 7th, 2010

      Pitney Bowes is known for providing a variety of equipment, software, hardware and other business solutions to help customers handle document workflow while also improving mail performance. In this regard, they have launched one of the best Pitney Bowes machines – digital postage meters.

      The digital postage meter printers provide a lot of benefits to companies needing meters to weigh their mails and calculate postage. In the long run, the benefit will translate to the fact that these offices no longer need to travel to post offices. Postage expense tracking is even easier.

      Could there be possible printing problems with these Pitney Bowes machines?

      Well, yes there are some problems that you may encounter with your Pitney Bowes meters. But don’t worry as you may do some troubleshooting.

      1. The postage meter’s display doesn’t turn on. There may be two reasons for this. First is you have failed to plug the unit properly. Next, the postage meter must be in its sleep mode. Activating the machine is very easy. Just hit any of its buttons once you’ve seen a yellow indicator light on its display. If you won’t be able to solve these display problems, printing problems will definitely occur later.

      2. The printing places distorted printer ink on the envelope. Just make sure the paper is not jammed. Then open the machine’s printer cartridge compartment. Check if the cartridge needs replacement. If it does, slide in the new ink cartridge properly and make sure that the printer cartridge guard is replaced as well.

      3. If your Pitney Bowes digital postage meter continues to print poorly, you should purge its nozzles. Purging requires you to check some settings for the postage meter. After selecting the ‘options key’, locate the ‘advanced features’ portion and look for the ‘maintenance mode’ under that. Then you will be led to the ‘printer maintenance’ menu where the word ‘purge’ can be found.

      4. There are times when your Pitney Bowes machines may not connect with the Data Center. This will then result to non-printing of postage. The main thing you should do here is to check your phone line. See if your service provider is available at the moment. If you are using a DSL line instead, you are required to have a filter in between your phone line and your wall unit.

      5. There may also be instances when you may encounter software problems for your postage meter machines. This happens when your postage meters are attached with a personal computer. You have to check if the Internet settings are properly set. The ‘Internet Settings’ can actually be found on the Data Center. You can bring the settings back to default then check if this can solve the issues you currently have.

      6. One last problem you may encounter is seeing lines on the printed postages. Don’t continuously run maintenance on the meters. This will cost you so much ink. You simply need to clean the postage meter.

      If in case the troubleshooting tips for your Pitney Bowes printing problems won’t work, then do not waste any more time. Call a product support specialist from the company for help.

      This Article is written by John C Arkin, contributor of PrintCountry News Articles.

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