When on the lookout for a new printer, it’s often hard to decide which one is the best. Most of the newer models have the same specifications, the same price and even the same features. If you’re hard-pressed on which printer or brand to buy, check the manufacturer’s customer support and see which one has better after sales service and a longer warranty period.
The quality of after sales service is important when choosing a printer brand to buy. You should be able to contact customer support easily if you need an important printer repair. In addition, the warranty period of a new printer should ideally last more than a year and have extensive coverage. But how do you know which printers have great after sales service and excellent support representatives? Go online and read printer reviews from real users to find out which brands you should avoid. We’ve compiled some of the printers with better customer support services, based on research we’ve spotted on the Internet.
1. Hewlett-Packard. Hewlett-Packard is one of the most popular printers out in the market today and with good reason. A lot of people have reported satisfaction with HP printers because of their durability, quality of their prints and even with good customer support. Although you may read some negative feedback in a lot of forums about bad after sales service, you have to understand that people tend to talk or comment more when they’re upset. Some customers, though, have reported fast and reliable repairs as well as courteous customer support representatives who were able to answer questions. HP warranty covers labor and parts and customers even have the option to extend this warranty.
2. Brother. Brother is another well-loved printer brand that has satisfied customers for years. Brother printers usually cost less than their competitors, which makes them a practical choice for many consumers. The customer support of Brother is fairly fast and reliable. There are some customers, though, who have complained about the turn-around time in which after sales representatives are able to get back to them. Most of those who are able to buy this brand, though, get responses within minutes. Printer repair is also done quickly and efficiently.
3. Canon printers. Canon is known for producing excellent high-quality photos and images. It is also one of the brands that have great after sales service and customer support. Users have commented that Canon customer support representatives know about the different products and can even guide them in simple printer repair. You can even have your Canon printer replaced within its one-year warranty period if it has been proven to be defective.
There are lots of different things to consider when buying a printer but don’t just base your decision on a printer’s specifications, features and the kind of printer ink cartridge it uses. It’s best to research on customer support, the warranty and the after sales services of the different printers. These are just as important as a printer’s features, how much its ink cartridges cost and the quality of its print output.
This Article is written by John C Arkin, contributor of PrintCountry News Articles.